FAQ
Frequently Asked Questions (FAQ)
Welcome to the PetPose Mats FAQ section. Here you’ll find answers to common questions regarding our custom pet portrait mats, orders, shipping, and more.
1. What types of pet mats do you offer?
We specialize in **custom pet portrait mats**, including **bathroom mats, kitchen mats, and entryway rugs**, all featuring your pet’s unique image.
2. How do I place an order?
Select your preferred mat style, upload a high-quality pet photo, customize your design, and proceed to checkout.
3. What kind of photos work best?
High-resolution, well-lit images with a clear view of your pet’s face work best for ensuring high-quality prints.
4. Can I request a specific background for my mat?
Yes! You can specify background preferences during checkout or in the order notes.
5. How long does it take to create my custom mat?
Our processing time is **3-5 business days**, after which your order will be shipped.
6. What is the size of the mats?
We offer various sizes to suit different needs. Size details are available on each product page.
7. Do the mats have a non-slip backing?
Yes, all of our mats come with a **non-slip backing** for added safety.
8. Are the mats machine washable?
Yes, our mats are designed for easy cleaning and are **machine washable**.
9. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and times vary by location.
10. Is shipping free?
We offer **free shipping** for all orders within the USA and Europe.
11. How do I track my order?
Once your order ships, you will receive a **tracking number** via email.
12. What happens if my mat arrives damaged?
If your order arrives damaged, please contact us within **7 days** with photos, and we will send a replacement.
13. Do you accept returns or exchanges?
Since our mats are custom-made, we do not accept returns unless there is a defect.
14. Can I cancel my order?
Orders can be canceled **within 24 hours** after placement.
15. What payment methods do you accept?
We accept **credit/debit cards, PayPal, and other secure payment methods**.
16. Can I order a mat as a gift?
Yes! We offer gift options. Let us know in the notes at checkout.
17. Do you offer bulk discounts?
Yes! Contact us for bulk order discounts.
18. How do I contact customer support?
Email us at info@plpmkt.com or call **+1 239-364-0076**.
19. What materials are used for your mats?
We use high-quality, **durable fabric with a soft texture and a non-slip backing**.
20. Do you offer digital designs instead of printed mats?
Yes, we can create a **digital version** of your custom design if requested.