Help Center

Welcome to the PetPose Mats Help Center. We are dedicated to providing support for any inquiries related to our custom pet portrait mats, including orders, shipping, and product details. If you need assistance, our team is here to help!

Order Assistance

If you need help with your order, including tracking, modifications, or cancellations, please reach out as soon as possible.

Order Changes: Custom orders can be modified within **24 hours** of placing your order.

Order Tracking: Once your order ships, you will receive an email with a tracking link. Please allow up to **48 hours** for tracking updates.

Shipping Information

We offer **free shipping** within the USA and Europe. Shipping times vary based on location:

• USA: 7 business days from shipment.
• Europe: 15 business days from shipment.
• International: Delivery times vary by country.

If you experience a delay or need assistance with tracking your package, please contact us.

Customization Support

Our custom pet mats are uniquely designed based on the photos you provide. To ensure the best results:

• Upload a **high-resolution photo** with good lighting.
• Ensure your pet’s face is **clearly visible**.
• If you have specific requests (e.g., color preferences), include them in your order notes.

Returns & Refunds

Because our products are **custom-made**, we do not accept returns unless the item arrives damaged or defective.

If you receive a damaged product, please contact us within **7 days of delivery** with a photo of the issue.

Contact Our Support Team

Need more help? We’re here to assist you! Contact us through the details below: