Store Policy

Last Updated: [Insert Date]

About Us

Welcome to PetPose Mats! We specialize in **custom pet portrait mats**, designed to add a personal touch to your home. Whether you need a **kitchen mat, bathroom mat, or entryway rug**, our products are crafted to bring warmth and personality to your space.

Order Processing

All orders are processed within **1 to 3 business days** (excluding weekends and holidays) after receiving your order confirmation email. You will receive an email notification once your order has shipped.

Shipping Policy

USA & Europe: Free shipping on all orders.

• USA Shipping: Estimated delivery within **7 business days** from shipment.
• Europe Shipping: Estimated delivery within **15 business days** from shipment.

International Shipping: Available to selected destinations. Shipping rates and delivery times vary.

Customs & Duties: International customers are responsible for any import duties, taxes, or customs fees.

Return & Refund Policy

As our products are custom-made, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you receive a damaged product, please contact us within **7 days** of delivery.

Refund Process:

• Email us at info@plpmkt.com with your order number and photos of the issue.
• Once approved, we will process a refund or send a replacement.
• Refunds will be issued to the original payment method within **5-7 business days**.

Privacy Policy

We value your privacy. Your personal information is used solely for order fulfillment and communication. We do not sell or share customer data with third parties.

Customer Support

Need assistance? Our team is here to help! Contact us via: